🙋🏻‍♀️ FAQ

Email

Are my email actions synced to back to my mail server?
Can I automatically share personal emails with my team?
Can I change the color of my default avatar?
Can I import more than one email account?
Can I resend an email as a new message?
Can I send marketing emails (newsletters) with Missive?
Can I set a different conversation color for each of my email accounts?
Do you offer read tracking?
Does Missive offer an email hosting solution?
How can I change the order of my email accounts on the sidebar?
How can I connect a Yahoo email account?
How can I forward in a new private conversation?
How can I know if my emails are being tracked?
How can I mass-archive emails?
How can I print all emails in a conversation?
How can I transfer an email account ownership to another user in my organization?
How can I update my Google account email following a domain change?
How do I change the icon that is displayed when I send emails?
How much of email account history is imported in Missive?
How to change my email account avatar in the conversation list?
How to create an internal distribution list?
How to delete an email account?
How to delete only one individual email from a conversation?
How to export and download an email to the .eml format?
How to find archived emails?
How to send an email to a group of contacts?
If I delete an email, is it deleted for everyone?
Is it possible to delete a personal account but retain the messages?
Is it possible to disable (turn off) conversation view (email threading)?
My company does not use Google Apps. Can we use Missive?
Who has access to a new email sent from a shared email address?
Why are emails/conversations sometimes duplicated?
Why aren't my colleague and I seeing the same BCC addresses in the same conversation?
Why can I change the title of an email thread? Is this change internal only?
Why don’t the total count on my Inbox and its sub-mailboxes add up?
Why is my teammate not able to send emails?
Will my personal emails be shared with my coworkers?

Attachments

Can I delete attachments from an email in Missive?
Can I re-attach an attachment from an email to draft?
Can image attachments display their filename instead of being auto-expanded?
Can you forward an email as an attachment?
What is the attachment limit for an email?

Folders

Where can I find my folders?

Gmail & Google Workspace

Can I search using Gmail search operators?
Can I use a custom SMTP server with my Gmail account?
Can we sync Gmail smart categories?
How can I bulk archive emails from my Gmail account?
How can I bulk mark as read my emails?
How many Gmail accounts can I have?
How to add Gmail to Outlook?
How to mark all emails as read in Gmail?
I’m getting an error when reconnecting my revoked Google account, how can I fix?
What is the meaning of error 5.7.0 when sending a message?
What should I do if my Google Workspace email domain changed?
Why are my Gmail account emails not importing?
Why is my Gmail email history not fully imported?

History

Can I import a PST email archive?
Can more email history be synced after the initial import?
How long should it take to import all of my emails?
How to share past emails with shared account delegated users?
Why aren’t all my emails imported?

IMAP

Do you support ProtonMail account?
Do you support Zoho email account?
How can I connect an AOL email account?
How can I fix the 'Mailboxes not configured' error?
I get an invalid SSL / TLS certificate error when trying to add my email account, what should I do?
Why is my IMAP email account disconnected from Missive?

Microsoft Exchange

Do you support Microsoft Exchange?

Migration

How do I migrate to another email provider or change my IMAP server details?

Notifications

How can I silence notifications for a specific email account?
Is it possible to snooze notifications during the weekend?

Office 365

Do you have tips for users transitioning from Outlook to Missive?
Do you support Office 365 shared mailbox account?
I can't add a specific Office 365/Outlook account?

SPF records

Do I have to configure Missive-specific SPF records?

Sharing

As the owner of a shared account, can I remove myself from the emails?
Can an admin of the organization manage a shared account?
Do I need a “shared address” if my email account is already shared?
How to automatically share an email sent to multiple people?

iCloud

How to fix Apple iCloud IMAP authentication failure?
How to use your iCloud custom domain address?

Can’t find your answer?

Contact us at support@missiveapp.com