How do I assign WhatsApp conversations to team members?
In Missive, WhatsApp conversations can be assigned just like any other conversation:
- Select the conversation you want to assign
- Click the assignment button or use keyboard shortcuts
- Choose the team member or group to assign it to
You can also set up rules to automatically assign WhatsApp conversations based on criteria like customer information, message content, or time of day. This helps ensure timely responses within WhatsApp's 24-hour window.
